CBXMan.com Customer Satisfaction*

We could toot our own horn everyday, but we figured it would be better for you to hear it from our customers. These tesitmonials are a combination of our flagship company CBXMan and CBXManMotorcycles a sub-division of CBXMan. Care to share your story? Send us an email and we'll post it here.

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Donna, I just picked up my filter from FedEx home delivery. Thank you so much for the great customer service!

Tim E.

Any supplier can claim great service, great prices, and great reviews. This is usually when things are going well. A true measure is the charecter of acompany when something goes wrong- in my case, a broken cup. You handled and resolved my complaint to my 100% satisfaction!!!

Alan T. - Rutherfordton, NC

Thank you for your fast shipping!! I ordered Fri afternoon, and my order was on my porch Sat morning!! Because of that I got out for a ride Sunday afternoon.

Brad E. - Woodbridge, VA

Donna YOU ROCK!!!!! Thanks a MILLION!

Maria S. - Orlando, FL

Donna, Thank you very much for all your help. I will return the other part to you so you can sell it at a later date to somone who needs it, "No use just laying around in my garage". I appreciate your's and Dennis' time and help in this matter and rest assured that I will always check with your company for my future parts needs.

Randy V. - Brandon, S.D.

Donna, Excellent!!! Thank you for your extra effort to find the '82 front fender stripe. I very much appreciate your special handling on this order. Warm regards,

Steven S.

Sorry it took so long to send this, but I wanted to let you know that I am very happy with the system you sent me. Looks great, nice rumble without being too loud. I haven't dyno'ed the bike yet but it seems faster, pulling an extra 5-7 mph up a favorite hill and sooner at that!!!!! Again, thanks for the great service and quality product.

John D.

Donna, The Attachment Kit arrived today thanks for your efforts in my behalf. Whenever I have a problem ordering I will certainly ask for you for you get things done promptly and efficiently.

Leon K.

Hi Dennis...I recieved the rectifier today...installed it and everything works perfectly. You people have been great to deal with and I want to thank you for your help...you're excellent! I will spread the word on this end...Thanks again

Craig B.

Very fast service. I ordered a Shad SH-26 top case on a Sunday and it arrived the following Friday. The price was also the lowest I found after thoroughly searching other sites on the web. CBXMAN will definitely be my first choice for anything motorcycle or scooter related.

Frank C. - Whitsett, NC

Donna,

What can I say but -WOW!

I ordered the TopBox and Brakelight kit on-line on Saturday and they were on my doorstep on Tuesday afternoon. I called and spoke with you about the Mount/Adaptor kit on Tuesday following up with the e-mail below. I received the mount kit Wednesday afternoon. I had the box mounted on the bike by 8pm Wednesday evening.

You folks have an amazing customer focus and I for one sincerely appreciate it.

Your prices are the best I could find anywhere on the Shad line. I assure you I will check with you folks first for any future M/C needs. Your pricing and service will keep me coming back.

Once again THANKS

Henry M. - Chesterfield, VA

Any supplier can claim great service, great prices, and great reviews. This is usually when things are going well. A true measure is the character of a company when something goes wrong - in my case, a broken cup. You handled and resolved my complaint to my 100% satisfaction!!!

Alan T. - Rutherfordton, NC

I want to thank the whole CBX team for a great purchase experience. I purchased a SYM HD200 and Dennis spent a great deal of time taking me out for a ten mile ride and even allowing me to compare the SYM to his own personal scooter. The office was having a birthday party, and I was invited to have cake and chat with the support team. My scooter was delivered to me in perfect running order, clean, with the plate and registration all done for me by Kathleen. I feel pretty confident that any problems will be taken care of without question, and I am glad I made the 62 mile trip to CBXMan.

Rev. Dan B. - SYM Owner

I got at least 6 to 7 mph faster with the straight axle. Ride is incredibly smooth, as I cruised home down Rt 115. Occasionally hitting 65, I maintained 50 to 55 easily. I was able to bring my rear tire back to a normal pressure. Thanks Bob and the service staff. We will try sell our Honda Elite 80 and hopefully purchase another 150 for my wife. She can't keep up with me while riding on the Honda. No other dealer comes close to the service / sales / and advice we get from CBX man. It is a pleasure to be a customer.

Dave F. - QLINK Pegasus Owner

I just wanted to thank you for some amazingly fast ordering- I put in an order at 7pm, and the package was sitting on my doorstep around 40 hours later. I hadn't even gotten back from vacation! Thanks!

Jeff D.

Thank you for the extra mile i wish former qlink dealer i bought my scooter from had some consideration for my parts/needs - they took my money and forgot me the qlink customer thank you and cbx for the time, service & patience.

Pat O. - QLINK Owner

Received order today. Really Like the clock. Thanks for your fast delivery and service.

Robert D. - Eunice, LA

Hello Donna:

I received my order today, thank you. Excellent Customer Service, Quality Product & Value, and Instant Shipping. Life is good!

Best regards,

Barry A. - Kensington, CT

Just to let you know that I am very pleased with the service on my last order of the CTB950 Nelson Riggs pack. I thought it would take a longer delivery time to get it, so it was a pleasant surprise! It looks great on my VTX1300 and will have the needed room for stuff. Now just waiting for warmer weather!!

Again, Thanks,

David C. - Harrisonburg, VA

Dear CBXMan, New switch has solved the problem. Thank you for the great customer service. Look forward to doing business in the future, definitely will recommend to others.

Mike - CA

OK Mrs Donna Davis, a great regard from me Giovanni, arrived package I am very happy this morning Italian Time 11.45 everything OK I day-dream, there are all the stickers you are simply all fantastic, I now know that of I can entrust you me (I say this because in internet at times they takes some cheats), if I will need other things for my motorcycle I won't hesitate to contact you and to purchase what serves me, apologizes, but I hope that realizes me, fantastic fantastic, ciaooooooooo is an Italian regard kindest regards.

Giovanni - Novara, IT

Donna / Cathy,

Thank you very much for sending the bracket that I needed. It arrived today and I was able to install the windshield in a matter of minutes. The windshield looks very nice on my bike. Thank you for your prompt attention to this issue; I am very satisfied with the results. I look forward to future purchases with your company, particularly acquiring a set of Fifth Gear pipes sometime next spring.

R. James

I want to thank you for processing my order so quickly. I am so thrilled with the new accessories for my qlink motorcycle that no on else seemed to be able to provide me with. the process took only one day which is a miracle in itself. Cannot wait to add them to my bike. I will most definetly pass on your website to others with the highest regard.

Kat

Donna,

Tell your supervisor I said you deserve a big pat on the back and a raise for your customer service skills. Such is a rareity today it catches a consumer off guard. Thanks again,

Wayne I.

CathyT, THANK YOU SOOOOOO MUCH!

I feel much better about things now. I was just SO worried since the money had already been deducted from my account. You have been wonderful and your customer service has been top of the line. I wish that all companies I order from were as quick to respond and had representatives such as yourself. I hope everyone at your company is as wonderful as you, I know now where we will be placing our orders for all our off-road needs. I give you an A++ !!!! THANKS AGAIN for all you have done!

Jeremy & Stacey L.

Donna, Thank you so very much. I received the tracking info from Fedex and it is suppose to be here by tomorrow.

I wish all companies had a great customer service dept. like yours, it would make life so much easier. Again, thank you for your quick response and action to get my order shipped. I look forward to placing another order soon and I will let all my friends know about your site.

Bobby T.

Mr. McCartney,

I wanted to take a minute to send you an email to thank you for the outstanding customer service that was shown to me recently by Cathy T. in the ordering of my Qlink Sapero that I purchased from CBXMan in late May. The Sapero was delivered to me my door last Tuesday and in the past week, I have greatly enjoyed riding my Qlink around town. From the beginning, Cathy went out of her way to help walk me through the purchase process and I could not be happier with the customer service that was shown to me throughout the process. Cathy was extremely courteous, professional and easy to work withshe kept me updated on the status of my order, helped me order some additional merchandise (helmet and gloves to start with) and was amazing throughout all aspects of the sale.

I have already received a number of compliments from friends, neighbors and other riders about the look of my Sapero and I have been extremely pleased with it so far. I have told everyone that I have talked to about the great customer service that I received from Cathy T. and CBXMan and am doing what I can to drive more business to you. I cannot say enough good things about my experience and wanted to make sure that I let you know about the outstanding service that I received throughout this entire process. I will be sure to use CBXMan for any future purchases related to my Sapero (and for that matter, any motorcycle needs that I have in the future) and I wanted to thank you again for all of Cathys work and the opportunity to do business with you and your company.

Craig B. - Knoxville, TN

Dennis;

How can anyone put it in one word. We cannot. My wife and I went to your showroom on April 26th to look at the Legacys. There was a black one and I knew it was mine. We were treated with nothing but the "top notch" professional service anyone could ask for. Not only that but the staff (Steve, Donna, Susan) were so friendly that we chatted for over an hour before we left. Just ask them about the couple who met on the internet.

There was no rush, no sales pitch, no pressure! That is one thing that makes your place the greatest, and of course, that you carry the Legacys.

Our 2 hour trip from the Catskills was worth every mile. Deposit, paper work, etc. was handled so fast that today, May 3rd, Jack drove up my driveway at 8:15 AM with my Legacy completely delivered as promised. (Gee, he gets up early.)

We took several business cards and you can be assured that they will be passed out to anyone inquiring about the bike. All the reviews I read on the net were absolutely true.

Again, THANKS, for the great service and superb staff.

Bob & Maryann S. - Catskills

Dennis;

Thanks so much for not only clarifying the fuel capacity for me, but for the great tips for the bike - I will certainly use them! I plan on enjoying this bike to the fullest, and I've always been a careful car driver, so I plan to be a careful biker as well. I know that sometimes there are situations beyond your control, but I plan to be and stay as safe as possible.

I think that a couple of things that will come into good play regarding being safe is (1) I don't plan on riding on the Interstate - there's too many back roads to have to deal with that crazy circus!!, (2) I don't plan to use it for my communte back/forth to work - even though I don't get on the Interstate, the roads I do travel are almost as crazy, (3) I plan to mainly use it for pleasure riding with my husband on weekends on back roads, where it can be so much more enjoyable.

I hope you enjoy the pics - everyone's asking me if I'm going through my mid-life crisis and I tell them no, that my husband is and that I decided to go along for the ride (literally and figuratively)!!!!!

But I do want to thank you and Cathy T. (who is awesome) for being so extremely helpful during my purchase process. It's been a truly great experience dealing with you. There are 4 QLINK dealers in GA, but I decided to buy from you, because of all the good things I'd heard and read - which mean a lot to me, knowing the people/company behind the product are ready to back it up. If you ever need any recommendations, please feel free to use mine.

Jennifer M. from Loganville, GA

Dennis;

Once again I'd like to thank you : Bob and your entire staff on our recent purchase of our new Spyder. Your staff had and has gone the extra mile in answering all my questions, Ordering my accessories and taking care of a few small issues I had. I spoke to J R @ johnny pag on the phone to personally tell him that he has a great rep. for his products. You guys ROCK. Keep up the great work I will be back again as a satisfied customer. Thanks again.

Jennifer M. from Shamokin
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*These messages have been edited for minor grammatical errors and customers last names have been removed.

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